FAQ

HANDMADE IN BALI

How do we produce items?

  • Items are handmade to order (we do carry ready stock of many favorite items)
  • We have several local teams of lovely men and women who hand cut then sew all of our bandanas and other products 
  • Fabrics are 100% cotton, custom screen printed by hand in Bali, and exclusive to The Paws! 
  • We package at our lil’ warehouse then send to pups & parents around the world!

SIZING

What size bandana should I get for my pup?

  • XS [Extra Small] will be great on cats and tiny puppies/mini breeds. The XS bandana is a tailored bandana, with less fabric than our S - XL bandanas.
    Bandana Width - 50cm / 20"
    Neck Size - 25cm / 9.5"


  • S [Small] fits both cats, puppies & smaller dogs too.
    Bandana Width - 55cm / 21.5"
    Neck Size - 30cm / 11.5"

  • M [Medium] is a good option if you are not sure if your dog is small or not - oversize bandanas look best on smaller dogs! Medium is perfect for Frenchies, Pugs, Cavalier King Charles Spaniels, rescue Mix Breed pups, and smaller Doodles.
    Bandana Width - 65cm / 25.5"
    Neck Size - 35cm / 13.5"


  • L [Large] is for bigger dogs like Labradors or larger Doodles. This is the size bandana I prefer for my mix - breed dog Scout, I like the slightly larger look on bandanas with a fuller bandana and longer tie!
    Bandana Width - 75cm / 29.5"
    Neck Size 40cm / 15.5"


  • XL [Extra large] is for German Shepherds, Golden Retrievers & other BIG dogs!
    Bandana Width - 90cm / 35.5"
    Neck Size - 45cm / 17.5"


SHIPPING

Where is my order?

  • When we receive an order, we fulfil the order with ready stock and made-to-order products. We work with our sewing team Monday to Saturday (resting on Sunday!) and work to fill orders as soon as they come in
  • Made to order sewing can take up to several days
  • After producing the order items, we pack & send to our international shipping agent (locally owned Bali shipping office)
  • From Bali to the world / we then use FedEx, DHL,  Indonesia Post and EMS postal services to dispatch your order
  • USA orders are directly shipped every few days from Bali to Virginia Beach, then we USPS these to you from Virginia

 

Where does The Paws ship? 

  • We ship everywhere! 

 

How do you charge shipping? 

  • We offer pre-calculated shipping costs.
    These depend on where you are located in the world.

 

When will my order ship? 

  • Processing orders takes us up to 7 business days. Add shipping time around the world, and we do our best to have your order delivered to your doorstep within 14 business days 
  • Shipping times around the world vary, so please be aware of that when placing your order


How can I track my order?

  • Wherever possible, we email you a tracking number
  • If no tracking number is available, we do know the dispatch date & shipper
  • Most order delivery times around the world are between 7 to 10 working days
  • If your order is delayed due to shipping, we will do our best to provide information to you
  • Please email us directly with any issues

 

HOW DO THE PAWS GIVE BACK?

  • We give back a percentage of every product sold directly to dogs in need.
    Please follow our Insta-story @thepaws.co to see the work we do.
    VIDEO LINK - YouTube, You are part of this!
  • For wholesale customers (people that re-sell The Paws) we make direct donations in your name, to charitable pet organizations of your choice.
  • We do fundraise directly with our Instagram community for specific rescue needs - one example being; raising money for our beach feeding efforts in Sri Lanka.

 

PRODUCT RETURNS POLICY

  • We will take back an item if you are not happy with it, please email us the details. 

 

MISSING ITEMS 

  • If you are missing items in your order, please take a photograph of the packing and of the items you did receive.
    Email us this with the details and we will help you out quickly! 

INSTAGRAM

  • If you have sent us a direct message on Instagram and we have not replied, we are so sorry!
  • The best way to get in touch with us regarding an order is with a direct email - hello@shopthepaws.com