FAQ
HANDMADE IN BALI
How do we produce items?
- Items are handmade to order (we do carry ready stock of many favorite items)
- We have several local teams of lovely men and women who hand cut then sew all of our bandanas and other products
- Fabrics are 100% cotton, custom screen printed by hand in Bali, and exclusive to The Paws!
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We package at our lil’ warehouse then send to pups & parents around the world!
SIZING
What size bandana should I get for my pup?
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XS [Extra Small] will be great on cats and tiny puppies/mini breeds. The XS bandana is a tailored bandana, with less fabric than our S - XL bandanas.
Neck Size 7" - 10"
Neck Size 17cm - 25cm
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S [Small] fits both cats, puppies & smaller dogs too.
Neck Size 8" - 12"
Neck Size 20cm - 30cm
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M [Medium] is a good option if you are not sure if your dog is small or not - oversize bandanas look best on smaller dogs! Medium is perfect for Frenchies, Pugs, Cavalier King Charles Spaniels, rescue Mix Breed pups, and smaller Doodles.
Neck Size 12" - 15"
Neck Size 30cm - 38cm
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L [Large] is for bigger dogs like Labradors or larger Doodles. This is the size bandana I prefer for my mix - breed dog Scout, I like the slightly larger look on bandanas with a fuller bandana and longer tie!
Neck Size 15" - 17"
Neck Size 38cm - 42cm
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XL [Extra large] is for German Shepherds, Golden Retrievers & other BIG dogs!
Neck Size 17" - 23"
Neck Size 42cm - 58cm
If you are unsure about the size you need, we always recommend going up a size, oversize bandanas look so cute!
- Please see the picture of Eko the white Boxer at the bottom of this FAQ page.
SHIPPING
Where is my order?
- When we receive an order, we fulfil the order with ready stock and made-to-order products. We work with our sewing team Monday to Saturday (resting on Sunday!) and work to fill orders as soon as they come in
- Made to order sewing can take up to several days
- After producing the order items, we pack & send to our international shipping agent (locally owned Bali shipping office)
- From Bali to the world / we then use FedEx, DHL, Indonesia Post and EMS postal services to dispatch your order
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USA orders are directly shipped every few days from Bali to Virginia Beach, then we USPS these to you from Virginia
Where does The Paws ship?
- We ship everywhere!
How do you charge shipping?
- We offer pre-calculated shipping costs.
These depend on where you are located in the world.
When will my order ship?
- Processing orders takes us up to 7 business days. Add shipping time around the world, and we do our best to have your order delivered to your doorstep within 14 business days
- Shipping times around the world vary, so please be aware of that when placing your order
How can I track my order?
- Wherever possible, we email you a tracking number
- If no tracking number is available, we do know the dispatch date & shipper
- Most order delivery times around the world are between 7 to 10 working days
- If your order is delayed due to shipping, we will do our best to provide information to you
- Please email us directly with any issues
HOW DO THE PAWS GIVE BACK?
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We give back a percentage of every product sold directly to dogs in need.
Please follow our Insta-story @thepaws.co to see the work we do.
VIDEO LINK - YouTube, You are part of this! - For wholesale customers (people that re-sell The Paws) we make direct donations in your name, to charitable pet organizations of your choice.
- We do fundraise directly with our Instagram community for specific rescue needs - one example being; raising money for our beach feeding efforts in Sri Lanka.
PRODUCT RETURNS POLICY
- We will take back an item if you are not happy with it, please email us the details.
MISSING ITEMS
- If you are missing items in your order, please take a photograph of the packing and of the items you did receive.
Email us this with the details and we will help you out quickly!
INSTAGRAM
- If you have sent us a direct message on Instagram and we have not replied, we are so sorry!
- The best way to get in touch with us regarding an order is with a direct email - hello@shopthepaws.com