HANDMADE IN BALI

How do we produce items?

• Items are handmade to order (we do carry ready stock of many favorite items)
• We have several local teams of lovely men and women who hand cut then sew all of our bandanas and other products
• Fabrics are 100% cotton, custom screen printed by hand in Bali, and exclusive to The Paws!
• We package at our lil’ warehouse then send to pups & parents around the world!
  
  

SIZING

What size bandana should I get for my pup?

• XS [Extra Small] will be great on cats and tiny puppies/mini breeds. The XS bandana is a tailored bandana, with less fabric than our S - XL bandanas.
  Neck Size 7" - 10"
  Neck Size 17cm - 25cm
  
  
• S [Small] fits both cats, puppies & smaller dogs too.
  Neck Size 8" - 12"
  Neck Size 20cm - 30cm
  
  
• M [Medium] is a good option if you are not sure if your dog is small or not - oversize bandanas look best on smaller dogs! Medium is perfect for Frenchies, Pugs, Cavalier King Charles Spaniels, rescue Mix Breed pups, and smaller Doodles.
  Neck Size 12" - 15"
  Neck Size 30cm - 38cm
  
  
• L [Large] is for bigger dogs like Labradors or larger Doodles. This is the size bandana I prefer for my mix - breed dog Scout, I like the slightly larger look on bandanas with a fuller bandana and longer tie!
  Neck Size 15" - 17"
  Neck Size 38cm - 42cm
  
  
• XL [Extra large] is for German Shepherds, Golden Retrievers & other BIG dogs!
  Neck Size 17" - 23"
  Neck Size 42cm - 58cm
  

If you are unsure about the size you need, we always recommend going up a size, oversize bandanas look so cute!
- Please see the picture of Eko the white Boxer at the bottom of this FAQ page.

SHIPPING

Where is my order?

• When we receive an order, we fulfil the order with ready stock and made-to-order products. We work with our sewing team Monday to Saturday (resting on Sunday!) and work to fill orders as soon as they come in
• Made to order sewing can take up to several days
• After producing the order items, we pack & send to our international shipping agent (locally owned Bali shipping office)
• From Bali to the world / we then use FedEx, DHL,  Indonesia Post and EMS postal services to dispatch your order
• USA orders are directly shipped every few days from Bali to Virginia Beach, then we USPS these to you from Virginia
  

Where does The Paws ship? 

• We ship everywhere! 

How do you charge shipping? 

• We offer pre-calculated shipping costs.
  These depend on where you are located in the world.

When will my order ship? 

• Processing orders takes us up to 7 business days. Add shipping time around the world, and we do our best to have your order delivered to your doorstep within 14 business days 
• Shipping times around the world vary, so please be aware of that when placing your order
  
  
  

How can I track my order?

• Wherever possible, we email you a tracking number
• If no tracking number is available, we do know the dispatch date & shipper
• Most order delivery times around the world are between 7 to 10 working days
• If your order is delayed due to shipping, we will do our best to provide information to you
• Please email us directly with any issues

HOW DO THE PAWS GIVE BACK?

• We give back a percentage of every product sold directly to dogs in need.
  Please follow our Insta-story @thepaws.co to see the work we do.
  VIDEO LINK - YouTube, You are part of this!
• For wholesale customers (people that re-sell The Paws) we make direct donations in your name, to charitable pet organizations of your choice.
• We do fundraise directly with our Instagram community for specific rescue needs - one example being; raising money for our beach feeding efforts in Sri Lanka.

PRODUCT RETURNS POLICY

• We will take back an item if you are not happy with it, please email us the details. 

MISSING ITEMS 

• If you are missing items in your order, please take a photograph of the packing and of the items you did receive.
  Email us this with the details and we will help you out quickly! 
  
  

INSTAGRAM

• If you have sent us a direct message on Instagram and we have not replied, we are so sorry!
• The best way to get in touch with us regarding an order is with a direct email - hello@shopthepaws.com