FAQ
Our products
- XS [Extra Small] will fit teacup breeds, Yorkie, Cats Chihuahua or mini breeds.
The XS bandana is a tailored bandana, with less fabric than our S - XL bandanas.
Neck Size 7" - 10"
Neck Size 17cm - 25cm - S [Small] fits Dachshunds, Pug, Jack Russells, Shih Tzu, Terrier or Maltese.
Bandana Width - 55cm / 21.5"
Neck Size 8" - 12"
Neck Size 20cm - 30cm - M [Medium] is a good option if you are not sure if your dog is small or not - oversize bandanas look best on smaller dogs! Medium fits Border Collies, Cocker Spaniels, Beagle, French Bulldog, Corgi, Mini Golden Doodles.
Bandana Width - 65cm / 25.5"
Neck Size 12" - 15"
Neck Size 30cm - 38cm - L [Large] is for bigger dogs like Doodles, Vizla, Border Collie, Boxer, Labrador, German Shepherd, Pitt Bull.
This is the size bandana I prefer for my mix - breed dog Scout, I like the slightly larger look on bandanas with a fuller bandana and longer tie!
Bandana Width - 75cm / 29.5"
Neck Size 15" - 17"
Neck Size 38cm - 42cm - XL [Extra large] is for Great Dane, Huskies, Retriever, Saint Bernard, BullDog, Doberman & other BIG dogs!
Bandana Width - 90cm / 35.5"
Neck Size 17" - 23"
Neck Size 42cm - 58cm
If you are unsure about the size you need, we always recommend going up a size, oversize bandanas look so cute!
Bandanas
Machine wash and tumble dry.
We recommend ironing if you like a cleaner look.
Leashes and Collars
We recommend hand washing your leashes and collars to keep them looking their best. If you prefer the machine, a cold cycle works too, lay flat to dry.
A quick iron after washing helps restore their shape and keeps them looking neat.
We are pet product makers, and we have a comprehensive catalogue available for wholesale customers.
Wholesale
Please visit the Wholesale page to talk to us about product orders for your store.
Production
See the Production page for compete services in making items with your brand, labeling, print designs and packaging customization.
Your orders
For USA orders, shipments are regularly consolidated from Bali to Virginia, where they are then dispatched through USPS tracked mail.
We ship internationally using trusted carriers including:
FedEx
DHL
EMS
Indonesia Post
Where Does The Paws Ship?
We ship worldwide.
How Is Shipping Calculated?
Shipping costs are automatically calculated at checkout based on your location and order size.
When Will My Order Ship?
Please allow up to 7 business days for order processing and production.
Once shipped, most international deliveries arrive within approximately 7 - 10 business days, although shipping times can vary depending on your country and local postal service.
We always do our best to have your order delivered within 14 business days from the time your order is placed.
How Can I Track My Order?
Where available, tracking information will be emailed directly to you once your order has been dispatched.
If tracking is unavailable for your shipment method, we can still provide the dispatch date and shipping carrier details.
If your order experiences a delay in transit, we’ll do our best to help provide updates and support.
Please contact us directly anytime if you have questions about your order.
When we receive your order, our team begins preparing a mix of ready-stock and made-to-order products. We work closely with our sewing team to fulfill orders as quickly as possible.
Because many items are handmade to order, sewing and preparation can take several days before dispatch.
Once your order is complete, we carefully pack it and send it on its way with our dispatch team keeping track.
We will take back an item if you are not happy with it, please email us the details
MISSING ITEMS
If you are missing items in your order, please take a photograph of the packing and of the items you did receive
Email us this with the details and we will help you out quickly!
The Paws does not pay for local taxes or duties when products are delivered to international addresses
Local shipping offices should answer with details if additional charges or duties have been applied.
