How do we produce items?

  • Items are handmade to order (we do carry ready stock of many favorite items)
  • We have several local teams of lovely men and women who hand cut then sew all of our bandanas and other products
  • Fabrics are 100% cotton, custom screen printed by hand in Bali, and exclusive to The Paws!
  • We package at our lil’ warehouse then send to pups & parents around the world!


What size bandana should I get for my pup?

  • XS [Extra Small] will be great on cats and tiny puppies/mini breeds. The XS bandana is a tailored bandana, with less fabric than our S - XL bandanas.
    Neck Size 7" - 10"
    Neck Size 17cm - 25cm

  • S [Small] fits both cats, puppies & smaller dogs too.
    Neck Size 8" - 12"
    Neck Size 20cm - 30cm

  • M [Medium] is a good option if you are not sure if your dog is small or not - oversize bandanas look best on smaller dogs! Medium is perfect for Frenchies, Pugs, Cavalier King Charles Spaniels, rescue Mix Breed pups, and smaller Doodles.
    Neck Size 12" - 15"
    Neck Size 30cm - 38cm

  • L [Large] is for bigger dogs like Labradors or larger Doodles. This is the size bandana I prefer for my mix - breed dog Scout, I like the slightly larger look on bandanas with a fuller bandana and longer tie!
    Neck Size 15" - 17"
    Neck Size 38cm - 42cm

  • XL [Extra large] is for German Shepherds, Golden Retrievers & other BIG dogs!
    Neck Size 17" - 23"
    Neck Size 42cm - 58cm

If you are unsure about the size you need, we always recommend going up a size, oversize bandanas look so cute!
- Please see the picture of Eko the white Boxer at the bottom of this FAQ page.


Where is my order?

  • When we receive an order, we fulfil the order with ready stock and made-to-order products. We work with our sewing team Monday to Saturday (resting on Sunday!) and work to fill orders as soon as they come in
  • Made to order sewing can take up to several days
  • After producing the order items, we pack & send to our international shipping agent (locally owned Bali shipping office)
  • From Bali to the world / we then use FedEx, DHL,  Indonesia Post and EMS postal services to dispatch your order
  • USA orders are directly shipped every few days from Bali to Virginia Beach, then we USPS these to you from Virginia


Where does The Paws ship? 

  • We ship everywhere! 


How do you charge shipping? 

  • We offer pre-calculated shipping costs.
    These depend on where you are located in the world.


When will my order ship? 

  • Processing orders takes us up to 7 business days. Add shipping time around the world, and we do our best to have your order delivered to your doorstep within 14 business days 
  • Shipping times around the world vary, so please be aware of that when placing your order

How can I track my order?

  • Wherever possible, we email you a tracking number
  • If no tracking number is available, we do know the dispatch date & shipper
  • Most order delivery times around the world are between 7 to 10 working days
  • If your order is delayed due to shipping, we will do our best to provide information to you
  • Please email us directly with any issues



  • We give back a percentage of every product sold directly to dogs in need.
    Please follow our Insta-story @thepaws.co to see the work we do.
    VIDEO LINK - YouTube, You are part of this!
  • For wholesale customers (people that re-sell The Paws) we make direct donations in your name, to charitable pet organizations of your choice.
  • We do fundraise directly with our Instagram community for specific rescue needs - one example being; raising money for our beach feeding efforts in Sri Lanka.



  • We will take back an item if you are not happy with it, please email us the details. 



  • If you are missing items in your order, please take a photograph of the packing and of the items you did receive.
    Email us this with the details and we will help you out quickly! 


  • If you have sent us a direct message on Instagram and we have not replied, we are so sorry!
  • The best way to get in touch with us regarding an order is with a direct email - hello@shopthepaws.com

Eko the white Boxer wearing The Paws


Shop The Paws, LLC

The Paws is a registered Limited Liability Company based in Virginia, USA.

• The business address is as filed with the SCC, Virginia
• Company email address is as per our Contact Us page
• The Paws is pending trademark and is the trading name for Shop The Paws, LLC
• Correspondence is accepted by email on any item

We look forward to supplying individuals or businesses with original & quality pet products.