FAQ

How do we produce items?

Items are handmade to order (we do carry ready stock of many favorite items)
We have several local teams of lovely men and women who hand cut then sew all of our bandanas and other products
Fabrics are 100% cotton, custom screen printed by hand in Bali, and exclusive to The Paws!
We package at our lil’ warehouse then send to pups & parents around the world!

What size bandana should I get for my pup?

XS [Extra Small] will be great on cats and tiny puppies/mini breeds. The XS bandana is a tailored bandana, with less fabric than our S - XL bandanas.
Bandana Width - 50cm / 20"
Neck Size - 25cm / 9.5"
S [Small] fits both cats, puppies & smaller dogs too.
Bandana Width - 55cm / 21.5"
Neck Size - 30cm / 11.5"
M [Medium] is a good option if you are not sure if your dog is small or not - oversize bandanas look best on smaller dogs! Medium is perfect for Frenchies, Pugs, Cavalier King Charles Spaniels, rescue Mix Breed pups, and smaller Doodles.
Bandana Width - 65cm / 25.5"
Neck Size - 35cm / 13.5"
L [Large] is for bigger dogs like Labradors or larger Doodles. This is the size bandana I prefer for my mix - breed dog Scout, I like the slightly larger look on bandanas with a fuller bandana and longer tie!
Bandana Width - 75cm / 29.5"
Neck Size 40cm / 15.5"
XL [Extra large] is for German Shepherds, Golden Retrievers & other BIG dogs!
Bandana Width - 90cm / 35.5"
Neck Size - 45cm / 17.5"

Where is my order?

When we receive an order, we fulfil the order with ready stock and made-to-order products. We work with our sewing team Monday to Saturday (resting on Sunday!) and work to fill orders as soon as they come in
Made to order sewing can take up to several days
After producing the order items, we pack & send to our international shipping agent (locally owned Bali shipping office)
From Bali to the world / we then use FedEx, DHL, Indonesia Post and EMS postal services to dispatch your order
USA orders are directly shipped every few days from Bali to Virginia Beach, then we USPS these to you from Virginia

Where does The Paws ship?

How do you charge shipping?

We offer pre-calculated shipping costs.
These depend on where you are located in the world.

When will my order ship?

Processing orders takes us up to 7 business days. Add shipping time around the world, and we do our best to have your order delivered to your doorstep within 14 business days
Shipping times around the world vary, so please be aware of that when placing your order

How can I track my order?

Wherever possible, we email you a tracking number
If no tracking number is available, we do know the dispatch date & shipper
Most order delivery times around the world are between 7 to 10 working days
If your order is delayed due to shipping, we will do our best to provide information to you
Please email us directly with any issues

We give back a percentage of every product sold directly to dogs in need.
Please follow our Insta-story @thepaws.co to see the work we do.
VIDEO LINK - YouTube, You are part of this!
For wholesale customers (people that re-sell The Paws) we make direct donations in your name, to charitable pet organizations of your choice.
We do fundraise directly with our Instagram community for specific rescue needs - one example being; raising money for our beach feeding efforts in Sri Lanka.

We will take back an item if you are not happy with it, please email us the details.

If you are missing items in your order, please take a photograph of the packing and of the items you did receive.
Email us this with the details and we will help you out quickly!

If you have sent us a direct message on Instagram and we have not replied, we are so sorry!
The best way to get in touch with us regarding an order is with a direct email - hello@shopthepaws.com